Refund Policy

Currency and Account Details

• Refunds are processed in the currency and to the account or credit card originally used for the deposit.
• If bank details for a refund via bank transfer are not provided, including an official bank document (bearing the bank’s stamp and logo, IBAN/account number, SWIFT/BIC, routing number, customer name, bank name, and address), the Company reserves the right to cancel the refund request within five (5) business days.

Transaction Fees

• The Company may apply a commission on deposits and refunds, including electronic transfer fees.
• Bank transfer fees range from €25 to €50, depending on the payment method, and will be deducted from the refunded amount.

Reimbursement Requests

• Refund requests must be submitted via the Company’s official website.
• Requests submitted through alternative channels will not be processed.

Processing Time for Refunds

• Refunds are processed within seven (7) business days once the Client fulfills the Margin requirements specified by the Company.
• Transfer costs, if applicable, will be deducted from the refund amount.

Conditions for Refund Cancellation

The Company reserves the right to cancel refund requests under the following conditions:

1. Insufficient Balance
   The remaining balance after the refund is not sufficient to cover open transactions.
2. Incomplete Verification
   The Client has not completed the verification process (full KYC documentation required: valid ID, proof of address, and proof of payment with partial card details).
3. Missing Documentation
   The Client has not provided signed deposit statements or bonus agreements, if applicable.
4. Delayed Document Submission
   Required documents are not submitted within five (5) business days.

Exceptional Refund Circumstances

Refunds may be issued to the original card in specific cases:

1. The Client remains unverified within 14 business days of a card transaction.
2. A third-party transaction is identified.
3. The Client violates the Accepted Customer Agreement.

Card Refunds

• No commission is charged on refunds processed back to credit or debit cards.

This policy ensures a clear, compliant, and secure refund process. For further assistance or inquiries, please contact our support team.